BSoft Customized Support

BSoft Supplies Support as Customized as Our Services

The U.S.-based BSoft support team is available Monday through Friday from 9:00 am to 5:00 pm, Central Standard Time (CST). All major databases are fully supported, including Oracle, SQL Server, MS Access, and of course, any custom application or program BSoft develops for a customer.

Working with each client, BSoft develops a support plan that works to fit their specific business needs. Every customer is different. BSoft crafts a totally customized Support Level Agreement (SLA) that suits the exact business requirements of each client. BSoft can guarantee response time to any logged issue.

Why is Customized Support Needed?

Data is key to your bottom line and the performance of your business. However, in the real world, downstream database optimization must be monitored constantly to assure the clarity and accuracy of the output. Once a BSoft SLA agreement is in place with a client, precision and optimum performance are assured.

BSoft can go directly into your database remotely to make certain that every detail is working. If, at some point, your database needs to grow, BSoft can quickly create a more flexible service solution by enabling multiple systems, thus giving your database more room to breathe.

Express Support is an online remote support system that instantly brings support attention to your desktop. With an Express Support SLA in place, the BSoft team can perform remote installations, updates, and necessary maintenance—virtually instantly. Your firm will gain tremendous efficiency. BSoft eliminates the need for costly, time-wasting travel and reduces non-productive downtime by providing immediate assistance. Remote BSoft support allows us to run diagnostic tools that quickly determine the solution.

My Support is BSoft’s premier support system. My Support features an online case tracking system that logs cases as they arise and gives project managers an overview of progress on demand. My Support keeps track of case histories, detailing information about the problems encountered and the solution developed, personnel involved, and, ultimately, the hours expended. The lessons learned from remote support are never lost. Via remote support, BSoft runs proven diagnostic tools that quickly determine solutions to any challenge encountered.